Front Desk Reservationist

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Front Desk Reservationist
Location:
San Antonio, Texas, United States
Date:
May 01 2014
Description



Front Desk Job Description


30 hours a week, no overtime, and must work weekends.




Shifts


-7am-3pm


-3pm-11pm


-11pm-7am




Hotel, motel, and resort desk clerks are always in the public eye and are usually the first line of customer service for a lodging property. Their attitude and behavior greatly influence the public’s impressions of the establishment.


Front-desk clerks perform a variety of services for guests of hotels, motels, and other lodging establishments. Regardless of the type of accommodation, most desk clerks have similar responsibilities. Thy register arriving guests, assign rooms, and check out guests at the end of their stay. They also keep records of room assignments and other registration-related information on computers. When guests check out, desk clerks prepare and explain the charges and process payments. Desk clerks answer questions about services, checkout times, the local community, or other matters of public interest. They report problems with guest rooms or public facilities to members of housekeeping or maintenance staff. In larger hotels or in larger cities, desk clerks may refer queries about area attractions to a concierge and may direct more complicated questions to the appropriate manager.


In some smaller hotels and motels where smaller staffs are employed, clerks may take on a variety of additional responsibilities, such as bringing fresh linens to rooms, and they are often responsible for all front-office operations, information, and services. For example, they may perform the work of a bookkeeper, advance reservation agent, cashier, laundry attendant, and telephone switchboard operator.


 






Requirements


Duties:


-Responsible for checking guests in and out of the Hotel.


-Issues room keys, pamphlets, discount cards, etc.


-Works in conjunction with the bell staff to assist guests to their rooms.


-Answers carious questions from guests.


-Arranges transportation for guests.


-Computes bills, collects payment and makes changes for guests.


-Makes coffee in the morning for guests.


-Runs various reports on the computer for management.


-Other duties as assigned.
Details
Job Type:
Part Time
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